NAPA doesn't care about integrity, they say the return policy is one thing online, but then at the store it's totally different. Also the manager here is a jerk. I used to buy everything from NAPA when I lived out East, but after my experience here, I can't believe NAPA runs a store like this. Scummy. Never buying from NAPA again.
Called for a part and wow, horrible service, horrible return policy. I use Napa all the time and I’ve never had such a terrible experience before this. Makes me think twice before going to a Napa now. Canadian Tire here I come.
Awesome service great guys excellent sales team great work ethics , they will go out of their way to accommodate your every vehicle needs. Dave, John, and the rest of staff are super nice, highly recommended.
These guys are awesome. I work for a VW store but we call these fella's for anything non VW and they are always on the money! Great staff, great service!
Dishonest business practice. I own a local shop and finally after had enough of their dishonest practices. My shop ordered parts in advance for a vehicle repair. The parts NAPA sent came in a package that had clearly been opened and retaped closed several times. When my technician tried to install the parts they were incorrrect. This happens all the time. Sometimes a part is misboxed. However we were informed by NAPA this was the correct part and that they did have a part to replace it. The repackaging was a sign that this isnt the first time someone tried using the parts on this application and failed. I ordered parts direct from the vehicle manufaturer as a replacement. NAPA said THEY WOULD take the parts back. On several occaisions the NAPA rep was in my facility and asked by my technician to take back the incorrect pars for refund. The rep told my tech that only the parts driver could pick up returns. He also told my rep he would have the driver come get them. This happened for weeks. I finally contacted them and asked them what the hold up was. I was told that parts cant be returned after a month as per their policy. This is a lie. The NAPA Canada website clearly lists all parts are returnable for refund within a period of 90 days with the exception of special order items. I have verified with other NAPA stores that the parts I ordered were common place. I closed my account with them that day. I paid off my final balance in change and gave them the defective parts to keep.... Which I paid for without refund. The rep lied to my staff and I and had already agreed to take the parts back. Plain and simple.
Everyone is very helpful. They helped me to find everything they had in stock on my son's college must have tools list. What they did not have they were willing to order right away. Prices are very reasonable as well
Went in to pick up a tube of brake line grease.. the sales person was very friendly and offered me help to find the exact part.. will definitely go back for more auto parts and consumables
NAPA Associate Milton (Professionals only) is a Canadian Auto parts store based in Milton, Ontario. NAPA Associate Milton (Professionals only) is located at 54 Steeles Ave E Unit 27, Milton, ON L9T 4W9, Canada.
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